Many questions can be answered by reading the information shown below.

We are open Monday to Friday 8:30 a.m. to 5:00 p.m. Eastern Time. If it is after hours, you can leave us an email at sales@eliteimpex.net . We will replied you within an hour.

WHAT IS YOUR MINIMUM ORDER QUANTITY?

The minimum order quantity is ten (10) items that must all be the same style and color and all decorating such as screen printing, twill numbers, letters, etc. must be the same color scheme. We will sell a minimum of six items on an exact repeat order for the purpose of fill-ins. On custom sublimated uniforms there is no minimum required for an exact repeat order.

CAN I BUY JUST ONE JERSEY?

Sorry, we don't sell individual items, so please don't ask. We can sell you sizing samples if you are purchasing a team set of jerseys, see the next question below. Minimum order quantity is ten items for in-stock apparel and twelve items for custom made or decorated apparel.

CAN I GET SIZING SAMPLES?

If you are placing a team order  we can sell you sizing samples. The samples can only be returned if you follow through with your team order. If you don't place your full team order, you can't return the samples. There is no re-stocking charge for returned sizing samples. You will only receive a refund for the garments, we don't refund shipping charges.

HOW DO I PLACE A CUSTOM ORDER?

Currently you must contact us to place custom orders. Use the Contact Us form or call us and give us the details of exactly what you want... quantity, sizes, style number and decoration options. We will then send you a complete price quote. Upon receiving the price quote you can give us a call with your payment and shipping information and we will place your order. We will send you a mock-up for your approval before we produce any custom orders. This includes in-stock items that are decorated and custom made garments as well.

CAN I BUY AUTHENTIC OR REPLICA PRO AND COLLEGE SPORTS TEAM JERSEYS?

We are not licensed to sell any OFFICIALLY LICENSED PRO APPAREL for NBA, NHL, NFL, MLB, MLS or OFFICIALLY LICENSED NCAA JERSEYS for any college sports. That means we don't carry any apparel with pro team logos on them.

CAN I SEND MY JERSEY TO YOU FOR CUSTOMIZING?

Yes, you can us the jersey or pictures or your creative sketches ideas we can create the artwork according to your requirements.

HOW DO I KNOW WHAT SIZES TO ORDER?

We have size charts for all of our products. You can access the size charts by clicking at the end of the page. Sizing varies for different manufacturers. Just because you wear a certain size garment from another manufacturer, doesn't necessarily mean that you will fit in the same size garment from our product line. It is highly recommended that you refer to the size charts before placing your order. If you order the wrong size and need to return the product, you will have to pay a 20% restocking charge.                    

The best thing to do is measure the chest size on a garment that fits you and compare it to our size chart to find the correct size. The example shows how to correctly measure the chest on a garment. Measure across the chest from where the bottom of the sleeve is attached to the body and multiply that number by two. In the example shown, the measurement is 22" which multiplied by two is 44." Refer to the size chart to see which size corresponds to 44" for the style you are buying. For example if you are buying an Athletic Knit baseball jersey the 44" chest would correspond to a size large.

If you are on the high number of a size range or between sizes, the best thing to do is simply go up to the next larger size. If you take a little extra time to make sure you are ordering the right size jersey before you place your order, you will save a lot of hassle in the long run. Don't forget to account for slight shrinkage in any poly/cotton blend garment.

HOW LONG DOES IT TAKE TO MAKE MY CUSTOM UNIFORMS?

Production time for custom orders runs 3 to 4 weeks depending on the item.

WHAT IS DYE SUBLIMATION?

Dye sublimation is a printing process in which all colors for the uniform design including decoration for numbers, logos, team names, etc. are dyed directly into the fabric and become part of the fabric. This makes it permanent and is guaranteed to never fade, crack or peel.

DO YOU SHIP INTERNATIONALLY?

Yes, we will ship anywhere in the world. However we do not accept foreign credit cards. All international orders must be paid by BANK VIA TRANSFER, WESTERN UNION or MONEY GRAM. Choose that option during check out. We can only direct-ship internationally with FEDEX, DHL, POST SERVICE OR SKYNET.

WHAT ARE YOUR PAYMENT TERMS?

We accept 70% Payment in ADVANCE & 30% BEFORE DELIVERY.

WHAT IS YOUR CANCELLATION POLICY?

Any order that has had artwork approved and entered into production cannot be canceled. Any order that has been placed and you have not yet approved artwork, will incur a 10% cancellation fee..