Frequently Asked Questions

Yes, you can order a sample before placing a bulk order. A sample helps you check the fabric, stitching, size, printing, embroidery, and overall quality.

Sample charges may apply. Sample delivery will be completed within 7 working days after design approval and advance payment confirmation.

The production time depends on the product type, quantity, design details, fabric availability, and customization work.

After final approval and advance payment, we will share the estimated production and delivery time with you.

Our minimum order quantity is usually 20 pieces per design and color.

MOQ may change depending on the product, fabric, design, and customization requirements. We do not usually offer single-piece orders.

Yes, we offer custom designs for sportswear, team uniforms, corporate apparel, activewear, accessories, and promotional products.

You can send us your idea, logo, color preference, or reference image. Our team can help with design, logo placement, branding, and product concept.

We ship worldwide. Our products are supplied to many countries, including the USA, UK, Canada, Australia, Germany, France, Italy, Spain, New Zealand, South Africa, and more.

Shipping cost and delivery time depend on the order size, weight, destination, and shipping method.

We accept different payment methods such as:

• Bank wire transfer
• Credit Card
• PayPal
• Other approved payment services

Payment details will be shared after order confirmation.

No, it is not necessary.

If you already have a design, logo, or artwork, you can send it to us. If you do not have a design, our team can help you create a custom design according to your requirements.

Yes, we can try to match your existing colors as closely as possible.

You can send us a reference image, color code, or physical sample. Please note that slight color differences may happen due to fabric type, printing method, screen display, and production process.

For printing, we usually use CMYK color mode because it is suitable for physical printing.

If you send us artwork in RGB, our design team may convert it to CMYK before production. Some color changes may happen during conversion, so we recommend sending print-ready files when possible.

Yes, adding player names, numbers, initials, or special details may cost extra.

The final cost depends on the quantity, printing method, size of the name or number, and design style.

We accept common file formats such as:

• AI
• EPS
• PDF
• SVG
• PSD
• PNG
• JPG

For best results, we recommend vector files such as AI, EPS, PDF, CDR or SVG. These files give better print and embroidery quality.

We use different fabrics depending on the product and customer requirements.

Common fabric options include polyester, cotton, fleece, spandex, mesh, dry-fit fabric, interlock fabric, and other sportswear materials. We can also suggest the best fabric according to your product type, budget, and usage.

Yes, we offer private label and custom branding services.

We can produce apparel and sportswear under your brand name. We can also help with custom labels, tags, packaging, logo printing, embroidery, and branding details.

You can place an order by contacting us through the website form, email, or WhatsApp. The basic order process is:

1. Send us your product requirements.
2. Share your design, logo, or reference image.
3. We provide a quotation.
4. You approve the design and sample.
5. You make the advance payment.
6. We start production.
7. Final payment is made before shipment.
8. Your order is shipped to your address.

We check the quality at different stages of production.

Our team checks fabric, cutting, stitching, printing, embroidery, finishing, packing, and final product quality before shipment. We aim to deliver products that meet customer requirements and international quality standards.

Yes, it is safe to order from ELITE IMPEX. We work with international clients and export products worldwide. We guide our customers through the full process, from design approval to production and shipment.

We also keep clear communication, provide order updates, and use reliable shipping methods for delivery.